Shipping policy

Who We Are

NeonBay Ltd ("we," "us," or "our") operates the website neonbay.co.uk (the “Site”). Our goal is to provide a seamless and transparent shipping experience, ensuring your order arrives safely and on time. Below are the details of our shipping process.

Shipping Costs & Options

  • Free Standard Shipping: We offer free shipping on all orders.
  • Express Shipping: Available for £25 for faster delivery.

Shipping Range

  • We Ship Worldwide! No matter where you are, we’ll get your neon sign to you.

Order Processing Time

  • Processing Time: Orders are processed within 1 business day.
  • No Weekend Processing: Orders are not processed on weekends.

Delivery Time & Couriers

  • Standard Shipping: Orders typically arrive within 10-13 business days after processing, depending on the destination.
  • Express Shipping: Orders arrive within 7-9 business days after processing.
  • Couriers Used: We ship via DHL and FedEx, ensuring safe and efficient delivery.
  • Tracking Information: A tracking number will be sent to your email once your order is shipped. You will also receive updates via email and/or SMS.

Shipping Process & Address Changes

  • Your order will be delivered to the address provided at checkout.
  • If you need to change your shipping address after placing an order, please contact us at support@neonbay.co.uk as soon as possible.

Custom Charges (International Orders)

  • Custom charges are the responsibility of the customer.
  • If a customer refuses to pay custom charges, they will not be refunded and may also be liable for any return costs.
  • Delivery timeframes exclude any time spent at customs clearance.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can assist you.
  • Lost Orders: If your order is lost, please reach out to us immediately for help.

Returns
For information on returns and exchanges, please refer to our Returns Policy.

Contact Us
If you have any questions or concerns, feel free to reach out to us:

Email: support@neonbay.co.uk
WhatsApp: +44 1924 677009
Phone: +44 1924 677009
Address: NeonBay Ltd, 5 Carr Top, Halifax Road, Dewsbury, West Yorkshire, WF13 4AA